CANCELLATION POLICY

Booking , cancellation, bonds and damage to boats policy

Bookings
All bookings will not be secured until a deposit of 50% of hire is taken.

Cancellations
If cancelled or change of date within 14 days deposit will not be refunded or transferred.
Outside 14 days deposit can be refunded or transferred to another day.

Cancellations due to bad weather can be transferred or deposit refunded
Bad weather , is only when a strong wind warning is issued or consistant rain is falling at marina or in close proximity.
Bad weather is decided by mirage boat hire.
Mirage boat hire will not allow hirers to be placed in an unsafe situation because of weather.

Departure and return
Boats can only be collected from 9.00am and must be returned by 4.00pm.
Late fees of $110.00 / hr will be charged.
If after 5.00pm bond will not be refunded.
If mirage staff have to recover boat bond will not be refunded.

Bonds
$300 bond on all ½ cabs.
$500 bond on all pontoons, sweetwaters and m/sun.
$1500 bond on 4 winns.
$1000 on bucks , hens 21st etc on all boats.
If damage occurs bond will be retained until repairs are made and copy of repairers invoice and balance of bond remaining will be mailed to hirer.
We are on $500 excess with our insurer .
Other damage will be charged as per schedule on hire form for customers to see.

Management